Answers to Commonly Requested Information
Frequently Asked Questions
Frequently Asked Questions
Cabins & Camping FAQs
Q. What is your cancellation policy?
A. There is a $15 processing fee…period! You are able to cancel your reservation 30 days prior to your arrival and receive your money back with the exception of the $15 processing fee. Anytime after that 30 days, prior to your arrival, your reservation will not be able to be refunded. We understand that things do happen and in the event of an emergency, a manager will work with you for a one time courtesy RESCHEDULE for your stay within the same calendar year. If you have questions about our cancellation policy, please do not hesitate to contact our front desk staff @ 231-947-2770.
Q. What time is check-in and check-out?
A. Check-in for campsites is 3:00pm and for rental units it is 4:00pm. Check-out for campsites and rental units is 11:00am. If you do not check-out by 11:00am, additional fees will be assessed and you will be required to leave the park.
Q. Can I pay in advance for an early check-in and/or late check-out?
A. Yes. For an early check-in, if you have coordinated with our front desk and your campsite or rental unit is ready, you may pay an early check-in fee of $25. Early check-in is available starting at noon on the day of your arrival day; however, if your campsite and/or rental unit is not yet ready, you are welcome to use the property until check-in is possible. In such cases, check in with our front desk so we can direct you to an area that does not obstruct traffic. Note that a $25 fee will still apply for any check-in prior to 3:00 pm. for campsites or 4:00 pm. for rental units.
For late check-out, please contact the front desk the day before your departure to check availability, as late check-out may not be possible if another guest is scheduled to arrive at your site. If a late check-out is confirmed, a fee of $25 for campsites or $50 for rental units will be assessed, extending access to your site until 3:00 pm. We appreciate your cooperation in coordinating with our front desk to ensure a smooth experience for all guests
Q. I do not like surprises, can I select my own site?
A. Yes. Starting in the 2025 camping season, you have the option to choose your campsite for a fee of $25. This option is not currently available for rental units, though it may be offered in the future. By paying the site lock-in fee, your selected campsite is guaranteed. Please note that if you are in a group and do not pay the site lock-in fee, there is a possibility that your campsite may be relocated, as we cannot guarantee that your group will remain together without this selection (we will try our best to keep you together).
Q. What type of deposit do you require?
A. We require a 2-night deposit at the time your reservation is made. For holiday stays, special events, promotions and peak season, we require a 3-night deposit at the time your reservation is made. All online reservations require the entire cost of your stay to be collected at the time the reservation is made.
Q. I have a pop-up camper. Can I still camp at your park?
A. We welcome motorhomes, travel trailers, truck campers, camper vans, fifth wheels, pop-ups and tents, so please feel free to join us!
Q. I only have a tent. Can I still camp at your park?
A. Yes, you are welcome to bring a tent. Our resort does not offer designated “rustic” tent campsites but rather full access to any of our full hook-up campsites. We do not allow the setup of tents on rental unit sites! We do allow for a tent to be set up with an RV on a campsite, as long as the campsite occupancy is not exceeded and as long as you are clearly established within the boundary confines of your campsite only.
Q. Is your park “big rig and slide-out friendly”?
A. Yes, our campsites are very spacious and can accommodate large RVs with multiple slide-outs. Please mention slide-outs at the time of reservation so that we place you in a size appropriate campsite!
Q. Do you allow RV Rental Companies to drop off RVs?
A. Yes, we permit RV rental companies to drop off vehicles at our park. Guests are responsible for making and securing their own reservations. On the day of arrival, the RV rental company must check in with our front desk and provide appropriate contact information. The front desk will then relay your campsite location to the rental company and grant access through our locked security gate. Please note that if the RV rental company arrives before 3:00 pm check-in time, an early check-in fee will apply, if the campsite is available. Even if you have secured a site lock-in, the rental company must still check-in with the front desk. If the RV arrives before you and your campsite is ready, they will be allowed access; however, you are required to complete your check-in upon arrival. Additionally, rental RVs must be picked up by 11:00 am on the day of departure to avoid late check-out fees. The rental company must check in with the front desk again when retrieving the RV.
Q. Do you have full hookup campsites? Do you have 50-amp campsites?
A. All of our campsites are 30/50 amp full hookup campsites. Also, most of our campsites are pull-throughs, making your parking job a lot easier!
Q. Will I have to back-in my RV or do your offer pull through campsites?
A. The majority of our campsites are pull-throughs, with only a few exceptions. If you prefer a pull-through campsite, please confirm this with our front desk when making your reservation and they can do their best to meet your request. For added assurance, you may opt for our site lock-in service, which guarantees a pull-through campsite! On our park map, any campsite marked with a black directional arrow indicates a pull-through campsite; campsites without this marker are back-in.
Q. Can I bring my pet?
A. Yes, Timber Ridge Resort is pet friendly, but we ask that you notify us in advance if you will be bringing your pet. Please do not leave your pet unattended, and please be a responsible pet owner and clean up after your friend.
Dogs are the only pets allowed in rental units. If you are staying in a rental unit, there is an additional $10 per night/per dog fee.
Q. What if I run out of propane, kitchen staples or need a snack?
A. We have a propane-filling station and a camp store on site.
Our propane-filling station is open subject to staff availability. Please call the front desk to schedule a time or for more details.
Our camp store carries kitchen necessities, food, ice, firewood, gadgets, RV accessories, gifts and other merchandise.
We also have a Goodie Shoppe with tasty treats, savory eats and Moomer’s Homemade Ice Cream. Just visit the lodge and we’ll set you up with what you need!
Q. Do you offer discounts?
A. Check out our home page or facebook for the most up to date deals or special event weekends. We offer a discount for active-duty military personnel and veterans who present valid identification at check-in
Q. I have a group, and we’d love to camp together at Timber Ridge Resort. Is this possible?
A. Timber Ridge Resort would be thrilled to host any family, group, church, office, sporting team or other gathering. Group reservations consist of 6 or more campsites. Details on how to form a group for the upcoming year can be obtained by contacting the front desk. The deadline to return group paperwork for 2026 reservations is Nov. 1st, 2025. Groups will be entered in the order with which they were received (emailed) and will be formed based on availability.
We will do our best to keep your groups together, but the only GUARANTEE for a group to not be split up is to pay the $25 site lock-in fee for each campsite within the group, if available. Unfortunately, site lock-in is not currently available on rental units.
Please note that groups are subject to automatic cancellation deadlines. If a member of your group does not call to confirm their reservation before the deadline, the group may be split.
Q. Can I stay overnight in the park in the winter months?
A. Although a portion of our park is closed for the winter, many of our rental units and select campsites remain open, offering a perfect retreat for your winter getaway. Guests have direct access to exceptional cross-country skiing, snowshoeing, snow biking, and snowmobiling—all just steps from their accommodations. Take advantage of our off-season rates and gather your group for a memorable winter escape! Call our front desk to inquire about winter rates and availability. 231-947-2770
Q. After a long day of fun, I sometimes don’t feel like cooking. Is there a nearby restaurant or pizza delivery?
A. Our Goodie Shoppe offers a delightful selection of sweet treats, including Moomer’s homemade ice cream and assorted candies, as well as quick-service options such as pizza, chicken tenders, mozzarella sticks, and pretzels.
For those looking to explore local dining, we are just minutes from a variety of exceptional restaurants. Stop by the lodge to enjoy a quick bite or to browse menus and exclusive coupons for nearby eateries. You’ll also find restaurant advertisements on your park map, so be sure to take a look!
Q. Can I have visitors? Is there a charge?
A. Guests are allowed visitors! All visitors must check in at the front desk, agree to park rules and pay a small fee of $5.00 each/per day.
Q. Can I bring my own golf cart, ATV or side by side?
A. We welcome private golf carts, ATVs, and side-by-sides; however, certain regulations must be followed:
- All privately owned vehicles must be insured, and proof of insurance is required at check-in.
- Drivers must be at least 18 years old to operate any private golf cart, ATV, or side-by-side within the park.
- Minors under 18 may drive their private golf cart, ATV, or side-by-side when traveling with an adult between their campsite and the ORV trails.
- All private vehicles must be registered at the front desk upon check-in and must adhere to all park rules, including the park-wide 10 MPH speed limit.
- Failure to comply with these policies may result in loss of privileges or cancellation of your reservation without a refund.
We appreciate your cooperation in maintaining a safe and enjoyable environment for all guests.
Q. I live in the neighborhood, can i come visit and use your amenities?
A. We kindly ask that you call ahead to check our capacity before your visit. If space is available, non-registered guests may purchase a day pass for $8.00 per person.
Lodge & Banquet Facility FAQs
Q. I’d like to hold both my wedding ceremony and reception at Timber Ridge Resort. Can you accommodate both events?
A. Absolutely! Timber Ridge Resort offers a variety of beautiful indoor and outdoor venues to accommodate both your ceremony and reception.
- Our indoor banquet facility features a stunning stone fireplace, caterers kitchen, ample seating and multiple ways to create an elegant and cozy setting for your special day.
- For an enchanting outdoor ceremony, we offer a picturesque covered bridge and acres of scenic wooded landscapes, perfect for breathtaking photos.
We would love to help bring your wedding vision to life at Timber Ridge Resort!
Q. Can I bring my own alcohol for my event? Do I need to hire a professional to serve it?
A. Yes, you may provide your own alcohol; however, to ensure a safe and well-managed event, we require that a professional bartender or a designated responsible individual serve all alcoholic beverages. This server will also be responsible for monitoring guests’ alcohol consumption throughout the event.
Q. Can we prepare our own food for our event, or are we required to hire a caterer?
A. You are welcome to prepare your own food using our banquet hall kitchen, which has long been a favorite option for guests who wish to showcase their own family recipes. If you choose this option, please ensure you bring all necessary cookware, serving platters, utensils, tableware, and food storage supplies.
For those interested in grilling, we also offer a gas grill for rental. Alternatively, if you prefer a stress-free dining experience, you are welcome to hire a caterer to handle your event’s food service.
We’re happy to accommodate whichever option best suits your needs!
Q. What time do we need to vacate the hall?
A. Closing time is midnight, unless otherwise arranged at the time of booking. If there are no events scheduled in the banquet facility the following day, you may be permitted to complete clean-up the next day, but this must be pre-approved and scheduled in advance.
Please coordinate all timing details when booking to ensure a smooth and organized event.
Q. Can we reserve the banquet hall for a large RV rally or group event?
A. Yes! We welcome RV rallies, clubs, and large group gatherings and offer our banquet hall facility to accommodate your event needs. We work closely with each group to ensure a seamless experience.
To discuss availability and plan your event, please contact us at (231) 947-2770. We look forward to hosting your group!
Q. Can Timber Ridge Resort accommodate our large family reunion?
A. Absolutely! Timber Ridge Resort is delighted to host family reunions, group gatherings, church events, office parties, and more. Our resort set in a beautiful wooded landscape, provides the perfect setting for both casual and elegant celebrations.
For added convenience, your guests can stay on-site in one of our rental units or bring their own RV.
To explore your options and start planning your event, please call us at (231) 947-2270. We look forward to helping you create an unforgettable gathering!
Trail & Seasonal Sports FAQs
Q. Do I have to pay a fee to access the ski /snowshoe and snowbike trails?
A. Yes, a nominal fee is required to support the year-round grooming and maintenance of these trails. Daily and annual passes are available for purchase.
Q. If the Resort is closed on certain days during the ski season, will I still have access to the trails?
A. Yes. Although our office may be closed, season pass holders can still access the trails and warming lodge. Additionally, contactless options are available for purchasing a day pass using either credit cards or cash. Please refer to the signage outside our front door for detailed instructions.
Q. I enjoy mountain biking, but I’m more of a beginner. Can I still ride the trails?
A. Absolutely. We welcome riders of all skill levels to explore our trails. The Timber Ridge Resort, NMMBA and VASA trail systems offer a diverse range of challenges suitable for both beginners and experienced riders. Additionally, you can test your skills on our newly revamped mountain bike terrain park located at the back of our property near our lake.
Q. If I am not an overnight guest at the resort, do I have to pay a fee to access the trails for hiking and biking?
A. We do not currently charge a fee for use of our trails during warmer-weather months (April to November). However, you must check in at the front desk to notify our staff that you will be enjoying our trails. If you will be utilizing our trails from November to April, a nominal fee is required to support the year-round grooming and maintenance of these trails. Daily and annual passes are available for purchase.