Answers to Commonly Requested Information
Frequently Asked Questions
Frequently Asked Questions
Cabins & Camping FAQs
Q. What is your cancellation policy?
A. There is a $15 processing fee…period! You are able to cancel your reservation 30 days prior to your arrival and receive your money back with the exception of the $15 processing fee. Anytime after that 30 days, your reservation will not be able to be refunded. We understand that things do happen and in the event of an emergency we will work with you to RESCHEDULE your stay within the same calendar year. If you have questions about our cancellation policy, please do not hesitate to contact our front desk staff @ 231-947-2770.
Q. What time is check in and check out?
A. You may check in to your site or cabin rental at 3:00pm. Check out for cabins in 11 am, campsites may check out at noon. If you do not check out on time, there will be a $25 late fee for checkout for campsites, and $50 for lodging. If you do not check out by 3:00pm from both campsites and lodging, you will be charged another night of stay at full price, while still required to depart the park.
Q. What type of deposit do you require?
A. On non-holiday stays, we require a 2 night deposit at the time your reservation is made. For holiday stays, we require the sum of a 3 night deposit at the time you make your reservation. Online reservations require the entire cost of your stay be collected at the time the reservation is made.
Q. I have a pop-up trailer. Can I still camp at your park?
A. We allow all types of rigs, no matter the shape or size. Campers come in RVs, Fifth Wheels, pop-ups and tents to visit our park, so please feel free to join us!
Q. Is your park “big rig and slide-out friendly”?
A. Yes, our sites are very spacious and can accommodate large RVs up to four slide-outs comfortably. Please mention slides at time of reservation so that we place you in a size appropriate site!
Q. Do you have full hookup? 50-amp sites?
A. All of our sites are full hookup sites. You do have the option to choose between 50 and 30 amp sites. We do not have rustic sites. Most of our campsites are pull-throughs, making your parking job a lot easier!
Q. Can I bring my dog?
A. Yes. Timber Ridge Resort is pet friendly, but we ask that you notify us in advance if you will be bringing your pet. Please do not leave your pet unattended, and please be a responsible pet owner and clean up after your furry friend.
If you are staying in a cabin, there is an additional $10 per night/dog fee.
Q. Are you offering any special rates?
A. Check out our home or facebook page for the most up to date deals or special event weekends.
Q. What if I run out of propane or kitchen staples?
A. We have a propane-filling station and a camp store on site. Our store carries kitchen necessities and food, firewood, gadgets, RV accessories, gifts and other merchandise. We also have a goody shoppe with tasty treats and savory eats. Just visit the lodge and we’ll set you up with what you need!
Q. Can I stay overnight in the park in the winter months?
A. Even though we may have snow and a portion of our park is closed for the winter, many of our cabins are open and ready to welcome you for your winter getaway. We have access to fantastic cross-country skiing, snowshoeing, snowbike riding, and snowmobiling – right from your cabin’s front door! Enjoy our off-season rates and bring the crew for a special winter stay!
Q. Can I have visitors and/or overnight guests? Is there a charge?
A. Guests are allowed to visit and spend the night. Guests must check in at the front desk in the lodge and pay a small fee of $5.00 each/per day.
Q. I have a huge family, and we’d love to host our annual reunion at Timber Ridge. Is this possible?
A. Timber Ridge would be thrilled to host any family, group, church, office, or other gathering or event. With our banquet facility and outdoor tents located in a gorgeous wooded setting, we can help to create any atmosphere you’ll like, whether it is a casual or elegant affair. Your guests can stay right on property in one of our cabins or in their own RV or Fifth Wheel. Just call (231) 947-2270 to discuss your options.
Q. After a long day of fun, I sometimes don’t feel like cooking. Is there a nearby restaurant or pizza delivery?
A. Our goody shoppe features sweet treats like ice cream and candy, and traditional refreshments like nachos, pizza and chicken tenders. We’re also just minutes from local restaurants—all with delicious dishes! Stop by the lodge to grab a quick bite or for menus and valuable coupons. Or, skim through the front desk’s concierge book. There are even restaurant ads on your park map, so we’re sure you’ll find a great meal option.
Q. When I’m on vacation, I like peace and quiet. Is this the park for me?
A. Bordering the Pere Marquette State Forest allows for a peaceful atmosphere. We do offer families an assortment of activities, however we also understand that not all of our guests want to participate. If you would prefer to stay overnight in a site that is more remote, just let us know when you make your reservations. We will do our best to make sure that you are satisfied with your site location.
Q. I live in the neighborhood, can i come visit and use your amenities?
A. Before you come, we ask that you call ahead of time to see if we are at capacity. If we are not, there is an $8 per person day pass fee required if not a guest in the park.
Q. Can I bring my own golf cart, ATV or side by side?
A. We do allow private golf carts, ATVs and side by sides but there are some rules! Any privately owned equipment but be insured and you must be able to provide proof of insurance at the time of check-in. Also, no one under the age of 18 may drive any private golf carts, ATV or side by side at anytime while in our park. We do allow those under the age of 18, to travel with a parent, to and from your campsite to access the ORV trails. Any privately owned golf cart, ATV or side by side must be registered with the front desk at the time of check-in and must abide by all park rules including our park wide 10 MPH speed limit. Violating these rules will result in loss of privileges and or cancellation of your reservation without refund.
Lodge & Banquet Facility FAQs
Q. I’d like to hold both my wedding ceremony and reception at Timber Ridge. Can you accommodate both events?
A. Of course you can! We have our indoor banquet facility with a beautiful stone fireplace where you can hold your wedding or reception. Plus, Timber Ridge has a quaint covered bridge and acres of beautiful wooded land for gorgeous outdoor ceremonies and photo opportunities. In addition, guests can now rent our large and spacious event Yurt which can seat 86 guests comfortably in a quaint, rustic setting.
Q. I would like to bring my own alcohol for my event. Must I hire a professional to serve it?
A. We expect that you would want your guests to be responsible drinkers, and to help keep your event under control in regard to alcohol, we ask that all event planners provide a professional bartender or responsible individual to serve your alcohol. This server must also monitor the guests’ alcohol intake.
Q. Can we cook our own food for our event, or do we have to hire a caterer?
A. With our large kitchen in the banquet hall, guests have long been their own caterers. So bring your family recipes and prepare them onsite. Just make sure to plan on bringing all the necessary cookware, serving platters, utensils, tableware, and food storage gear. We also have a gas grill available for rental if you choose to barbecue. You may also hire a caterer if that is your preference!
Q. What time do we need to vacate the hall?
A. Arrangements must be made at the time of booking. Midnight should be “closing time” for your event. If there is no other event scheduled in the banquet facility for the following day, you may be allowed to clean the hall the day after your event. Again, a schedule for clean-up must be made in advance.
Q. I’d like to plan a large RV rally or group event in your park and will need access to a group facility. Is the banquet facility available for our use?
A. Yes. We work individually with RV groups and other clubs and large groups on use of the banquet facility. Just call (231) 947-2770 to plan your outing.
Q. Are you offering any special rates?
A. Check out our home or facebook page for the most up to date deals or special event weekends.
Q. I have a huge family, and we’d love to host our annual reunion at Timber Ridge. Is this possible?
A. Timber Ridge would be thrilled to host any family, group, church, office, or other gathering or event. With our banquet facility and outdoor tents located in a gorgeous wooded setting, we can help to create any atmosphere you’ll like, whether it is a casual or elegant affair. Your guests can stay right on property in one of our cabins or in their own RV or Fifth Wheel. Just call (231) 947-2270 to discuss your options.
Trail & Seasonal Sports FAQs
Q. Do I have to pay a fee to access the ski /snowshoe and snowbike trails?
A. Because Timber Ridge must groom and maintain these trails year round, a small fee is charged. Daily or annual passes are available for purchase.
Q. If you are not open during the ski season on certain days, can I still access the trails?
A. No. Because Timber Ridge is private property, we ask that the public does not trespass. However, we have just ONE exception: If you have purchased a season trail pass, you may access our trails and lodge when conditions allow, as you have paid for that privilege.
Q. I enjoy mountain biking, but I’m more of a beginner. Can I still ride the trails?
A. Simply put, yes. We encourage riders of all skill levels to enjoy the trails. The Timber Ridge and VASA trails present a wide array of challenges for experts and “newbies”. You can even test your skills on a new addition to the park: our mountain bike terrain course.
Q. If I am not an overnight guest at the resort, do I have to pay a fee to access the trails for hiking and biking?
A. We do not currently charge a fee for use of our trails during warmer-weather months. However, you must check in at the front desk to notify our staff that you will be enjoying our trails.